Help & Troubleshooting

Frequently Asked Questions

Answers to the most common questions about QrioTag — how it works, accounts, tags, lost and found, emergency features, billing, and more.

General

Account

Lost & Found

Emergency

Technical

Admin

Billing

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Common Issues & Solutions

Error Codes Reference

Frequently Asked Questions

General

Account

Tags

Lost & Found

Emergency

Technical

Admin

Billing

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Frequently Asked Questions

What is QrioTag?

How does it work?

Is QrioTag free?

What tag types are available?

How do I change my email address?

How do I enable two-factor authentication?

Can I have multiple accounts?

How do I delete my account?

How many tags can I have?

Can I reuse a deactivated tag?

What if the QR code on my tag is damaged?

How long do tags last?

Can I change a tag's type after activation?

How does anonymous messaging work?

Can the finder see my personal information?

What if my tag is stolen?

How do rewards work?

What information should I include on a medical ID tag?

Who can see my emergency information?

Does the emergency scan work without internet?

What browsers are supported?

Does it work on all phones?

Is my data encrypted?

Where is my data stored?

How do I access the admin panel?

How do I generate tag batches?

How do I process refunds?

How do I upgrade my subscription?

How do I cancel my subscription?

What payment methods are accepted?

Can I get an invoice?

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